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Health Guarantee Terms

Coverage:

  • This health guarantee is only valid for puppies delivered and residing within the continental United States.
  • The guarantee is transferable for the Pet Insurance portion, but not for the health guarantee itself.
  • Different coverage applies depending on the time frame:
    • First 72 hours: Reimbursement for fair and reasonable documented veterinary expenses for treatment of life-threatening illness, contagious or infectious disease, up to the purchase price of the puppy, excluding deductibles and uncovered percentages of pet insurance and parasites.
    • First 14 Days: Reimbursement for fair and reasonable documented veterinary expenses for treatment of life-threatening illness caused by a PCR test administered within 7 days of arrival (excluding initial fecal float exam), up to the purchase price of the puppy, excluding deductibles and uncovered percentages of pet insurance and life-threatening blood parasites.
    • First Year (Breeder responsible): Reimbursement for fair and reasonable documented veterinary expenses for treatment of a hereditary or congenital disorder diagnosed by two licensed veterinarians, up to the purchase price of the puppy, or a replacement puppy of equal value. Requires veterinarian’s written report within 5 days of diagnosis.
    • Years 2 & 3 (Puppy Link responsible): Credit towards another puppy purchase or reimbursement for treatment of a hereditary or congenital disorder diagnosed by two licensed veterinarians, up to 50% of the purchase price for credit or 25% for reimbursement. Requires veterinarian’s written report within 5 days of diagnosis. (Does not apply to Bulldogs)
  • Extended Guarantee (optional purchase): Extends Years 2 & 3 coverage based on the extension purchased, up to the puppy’s 10th birthday.

Prescription Reimbursement Program (separate from pet insurance):

  • Offered by Puppy Link for specific puppy ailments to ensure the veterinarian’s prescribed treatment plan is followed.
  • Requires a veterinarian’s prescription for a listed medication as the first-choice treatment, not covered by pet insurance.
  • Covers one incident per covered ailment per puppy.
  • Reimbursement up to a set amount for specific ailments (e.g., Giardia, Coccidia, Cough, Ear Infection).

What is not covered:

  • Pet insurance deductibles and uncovered percentages.
  • Costs of raising a puppy (food, grooming, etc.).
  • Injuries or illnesses due to neglect, preventable acts, or car accidents.
  • Elective procedures, cosmetic procedures, or preventive procedures (tail docking, ear cropping, etc.).
  • Behavioral problems, training, or medications for behavioral issues.
  • General appearance, size, weight, or other physical characteristics differing from breed standards.
  • Illnesses diagnosed after 7 days (except Parvo) or after the puppy’s third birthday (or first birthday for Bulldogs).
  • Diseases not life-threatening or affecting the puppy’s health.
  • Certain breed-specific ailments (e.g., epilepsy, hip dysplasia, bloat).
  • Stress-related illnesses.
  • Parvo diagnosed after 72 hours (specific test required).
  • Coccidia diagnosed by SNAP test (specific test required).
  • Low blood sugar, hernias (except umbilical identified before initial vet exam), pre-existing conditions.
  • Breed-specific health ailments.
  • Results of genetic testing.
  • Cancer.
  • Coronavirus.
  • X-rays.

How to file a claim (Not applicable to Paw Spot):

This section details the claim filing process, but since the guarantee doesn’t apply to Paw Spot, this information is not relevant for you.

Additional points:

  • This summary does not constitute legal advice. Refer to the full Puppy Link Health Guarantee for complete details and legalese.
  • The agreement includes mandatory individual arbitration and a class action waiver.
  • You may have additional rights depending on your state laws.

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Add Funds To your Account

We Support multiple forms of payments. Select the one that suits you best. Please note that all deposits are securely held in your Sweet Paw account and will only be released to the breeder with your approval upon receiving the puppy. You can choose to release the funds to the breeder or cancel the payment to receive a refund from your Sweet Paw account.

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